Indicator
|
Unit of Measure
|
2013
|
|||
1st Qtr.
|
2nd Qtr.
|
3rd Qtr.
|
4th Qtr.
|
||
Customer Satisfaction
|
|||||
Billed Connections
|
HHs
|
7,816
|
8,026
|
8,228
|
8,303
|
Billed Residential Connections
|
HHs
|
7,029
|
7,228
|
7,408
|
7,485
|
Billed Commercial Connections
|
HHs
|
787
|
798
|
820
|
815
|
Average Leak Response Time
|
Minutes
|
||||
Average Leak Repair Time
|
Minutes
|
||||
Water Resource Management
|
|||||
Actual production (volume)
|
Cu.M.
|
722,225
|
674,315
|
731,825
|
717,080
|
Billed Consumption (volume)
|
Cu.M.
|
436,088
|
470,017
|
490,508
|
341,828
|
Length of Transmission Lines
|
Kilometers
|
19,462
|
|||
Length of Distribution Lines
|
Kilometers
|
18,720
|
|||
System Loss Management
|
|||||
Non-Revenue Water (volume)
|
Cu.M.
|
206,241
|
136,794
|
162,300
|
146,316
|
% of NRW to Total Production
|
%
|
28.45
|
20.23
|
22.17
|
20.43
|
% of AFW to Total Production
|
%
|
71.55
|
79.77
|
77.83
|
79.57
|
Number of Leaks Reported
|
Leaks
|
437
|
306
|
379
|
287
|
Number of Leaks Repaired
|
Leaks
|
426
|
271
|
371
|
264
|
Number of Meters Replaced
|
Meters
|
8
|
26
|
70
|
21
|
Number of Meters Recalibrated
|
Meters
|
61
|
11
|
13
|
22
|
Human Resource Management
|
|||||
Total Workforce
|
Employees
|
75
|
74
|
79
|
79
|
Permanent
|
Employees
|
42
|
40
|
42
|
42
|
Casual
|
Employees
|
6
|
6
|
6
|
6
|
Contractual / J.O.
|
Employees
|
27
|
28
|
31
|
31
|
Staff to Connection Ratio
|
ratio
|
1:104
|
1:108
|
1:104
|
1:105
|
Permanent to Connection Ratio
|
ratio
|
1:186
|
1:200
|
1:196
|
1:198
|
Financial Management
|
|||||
On-Time Payment
|
%
|
66.67%
|
68.72%
|
66.87%
|
65.09%
|
Collection Efficiency
|
%
|
87.24%
|
92.48%
|
93.31%
|
93.93%
|
Operating Ratio
|
%
|
79.35%
|
88.04%
|
90.34%
|
91.67%
|